Managing Group Bookings
Group bookings are a part of almost every business and are needed for managing classes, seminars, lots of sports activities, and many more. In order to accept group bookings, you will need our Group Booking custom feature.
Setting up your Group Booking custom feature
To configure and accept group bookings, you must initially activate this functionality through our Features & Integrations page. Simply navigate to the Settings page, access Features & Integrations, and there you will find the "Group Booking" feature.
If you are on a "Free Trial" then this feature will be automatically activated and you will be able to see this on the Features and Integrations page by the "Active" status.
When you click on the "Configure" button, you'll encounter the "Allow multiple customers to book below minimum capacity" option. Enabling this choice permits customers to schedule appointments for a quantity of people smaller than the specified minimum capacity. However, appointment confirmation will be pending until the minimum capacity is met. If you disable this option, each customer will be obligated to book for at least the minimum capacity number of individuals, and the appointment will be immediately confirmed.
Following these steps, go to the Services page, click "Edit Service," and you'll find the "Min Capacity" and "Max Capacity" settings. To convert your service into a group booking, set the "Max Capacity" to a value greater than 1. By activating the "Customers can specify the number of people when booking the appointment" option, your customers can choose the number of individuals they are booking for. Alternatively, if this option is not activated, each customer can only book for themselves.
If you have multiple employees that provide the same service and you want to set different capacities for each employee, don't worry since we have the option for this as well. Go to the Employees page, open the Employee and choose "Assigned Services". For each enabled/assigned service you will be able to set a specific minimum and maximum capacity for the employee and the capacity set on the Service side will still be applied for the rest of the employees that you didn't edit. If later you wish to change the minimum and/or maximum capacity for the service and you've set some unique capacities for the employees, on the "Save Service" action you will be asked if you want this change to be applied to the employees with unique capacities also or just for the ones that had the same capacity like service did.
Booking the group appointments
If you've set group capacities for your services and employees, during the booking process your customers will see the option to choose whether they are coming by themself or booking for more people. If they select more people, at the moment, they will not have the option to provide additional information for those people, they will just enter it for themselves, but they will see the number of people added in the Appointment Details and in the Detailed Pricing.
From the admin side, the admin will also be able to see the number of additional people that are coming in each appointment.